Document

Standard information form for package travel contracts

Annex I, Part A of Directive (EU) 2015/2302 (form for contracts where the use of hyperlinks is possible). In Poland the same form is Annex 1 to the Act of 24 November 2017 on package travel and linked travel arrangements. The organiser's data below is filled in as the form requires; the wording of the form is the official English text of the Directive.

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302.

Therefore, you will benefit from all EU rights applying to packages. Fundacja Oxynite will be fully responsible for the proper performance of the package as a whole.

Additionally, as required by law, Fundacja Oxynite has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

More information on key rights under Directive (EU) 2015/2302: eur-lex.europa.eu — Directive (EU) 2015/2302 (full text below).

Key rights under Directive (EU) 2015/2302

• Travellers will receive all essential information about the package before concluding the package travel contract.
• There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
• Travellers are given an emergency telephone number or details of a contact point where they can get in touch with the organiser or the travel agent.
• Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
• The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8 % of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
• Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
• Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
• Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
• If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
• Travellers are also entitled to a price reduction and/or compensation for damages where the travel services are not performed or are improperly performed.
• The organiser has to provide assistance if the traveller is in difficulty.
• If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Fundacja Oxynite has taken out insolvency protection with Compensa Towarzystwo Ubezpieczeń S.A. Vienna Insurance Group, Wiener brand (tourist insurance guarantee no. COR757077), Aleje Jerozolimskie 162, 02-342 Warsaw, Poland, phone +48 22 469 69 69, kontakt@wiener.pl. Travellers may contact this entity or, where applicable, the competent authority — the Marshal of the Małopolska Region (Urząd Marszałkowski Województwa Małopolskiego, ul. Basztowa 22, 31-156 Kraków, Poland, phone +48 12 630 33 33, urzad@umwm.malopolska.pl) — if services are denied because of Fundacja Oxynite's insolvency. Independently of this, refunds of payments are guaranteed by the Polish Tourist Guarantee Fund (Turystyczny Fundusz Gwarancyjny) run by the Insurance Guarantee Fund (Ubezpieczeniowy Fundusz Gwarancyjny, ul. Płocka 9/11, 01-231 Warsaw, tfg@ufg.pl).

Directive (EU) 2015/2302: eur-lex.europa.eu. As transposed into national law: the Polish Act of 24 November 2017 on package travel and linked travel arrangements — isap.sejm.gov.pl (in Polish).

This form applies to the trips sold on this website. Full details of a given trip (programme, price, payment schedule, minimum number of participants) are on the trip page; the package travel contract is sent by e-mail once your place is confirmed. The contract and the General Terms of Participation are currently issued in Polish.

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